Product Guarantee

Pursuant to DL 24/02, all products on sale are covered by the manufacturer's conventional warranty and the 24-month warranty for lack of conformity.
In order to take advantage of this service, the Customer is invited to keep the invoice/copy of the receipt that he will receive upon delivery of the Product (s). By accepting the purchase contract,
the Customer acknowledges the Assistance modalities in force in the case of recourse to Warranty Assistance.
The 24-month warranty pursuant to Legislative Decree 24/02 applies to the product that has a lack of conformity, provided that the product itself is used correctly, in compliance with its
intended use and the provisions of the attached technical documentation. This guarantee is reserved for private consumers.
In the event of a lack of conformity, La Chiocciola S.r.l. restores the product's conformity by repair/replacement, until the contract is terminated.
Only after the authorization has been issued, the Customer must send the goods to the La Chiocciola S.r.l. store.
In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its Customer, La Chiocciola S.r.l. may proceed at its discretion to return the entire amount paid or to replace it with a product with equal or superior characteristics.
If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for any verification and restoration costs required by authorized assistance, as well as transport costs, if incurred by La Chiocciola S.r.l.
The replacement or possible repair of the product is subject to the manufacturer's own timing and the companies' service centers and cannot be attributed to La Chiocciola S.r.l..
In the event that the warranty provides for the return of the product, it must be returned by the Customer strictly in the complete original packaging (including packaging, any documentation and accessory equipment: manuals, cables, etc...).
To limit damage to the original packaging, we recommend, whenever possible, to insert it in a second box. In all cases, the affixing of labels or adhesive tapes directly to the original packaging of the product should be avoided.
All shipments of products that do not include original packaging, accessories and manuals or received with
unsuitable or inadequate external packaging will be rejected to the Customer, at his expense.
Therefore, the damage suffered by the products during transport due to the lack of adequate external protective safety packaging not authorized by the service center, will not be covered by the Warranty.
If the product is tampered with or the labels identifying the Serial Number are removed or tampered with, La Chiocciola S.r.l. reserves the right not to accept the validity of the Warranty.
In the event of changes to the Warranty Conditions, La Chiocciola S.r.l. will apply the conditions contained in the Warranty for products in force at the time of the