Returns Management

The Consumer Customer, as defined by art. 3 of the Consumer Code, has the right to withdraw from the Purchase Contract by means of a written communication to be sent by registered letter with return receipt, before the expiry of the Withdrawal Period as indicated below, addressed to:

La Chiocciola S.r.l
. Via Circonvallazione, 16 20814 Varedo (MB)

Alternatively, the Customer may send the Notice of Withdrawal, within the Withdrawal Period indicated below, by e-mail to ordini@lachiocciolababy.it.
The Notice of Withdrawal must contain the will to withdraw from the Purchase Contract and specify the Product (s) for which you intend to exercise the Right of Withdrawal.
The Customer has the rights set out in articles 52 et seq. of the Consumer Code, as amended by Legislative Decree no. 21 of 21/02/2014, so he has the right to withdraw from the Purchase Agreement (right of Withdrawal) for any reason, without obligation to specify it and without any penalty, within 14 (fourteen) days from the day on which the Consumer or a third party designated by the consumer and other than the Carrier, receives the product (s). The return of the product (s) must be made by the Customer strictly in the package

complete original (including packaging, any documentation and accessory equipment: manuals, cables, etc...). To limit damage to the original packaging, it is recommended, whenever possible, to insert it in a second box. In all cases, the affixing of labels or adhesive tapes directly to the original packaging of the product should be avoided.
All shipments of products that do not include original packaging, accessories and manuals or received with unsuitable or inadequate external packaging will be rejected to the Customer, at his expense.
If the product is tampered with or the labels identifying the Serial Number are removed or tampered with, La Chiocciola S.r.l. reserves the right not to accept the returned product.
The Return of the Product (s) must take place within 14 days from the date of sending the communication with which the Consumer expressed his decision to withdraw pursuant to art. 52 of the Consumer Code, to the address of the La Chiocciola S.r.l. store, Via Circonvallazione, 16 20814 Varedo (MB).
The deadline will be respected if the Consumer returns or returns the Product (s) subject to the Withdrawal before the 14-day deadline.
The Consumer may return the Product (s) by going to the store located in Varedo (MB),

The transport costs related to the return of the Product (s) subject to Withdrawal are borne by the Consumer and the Return is under the full responsibility of the Consumer himself.
If the right of Withdrawal has been properly exercised in accordance with the provisions of articles 52 and following, Chiocciola S.r.l. will return to the Consumer, within 30/45 days from the date of receipt of the products by the Customer, the entire price paid by the Customer in case of returning the product complete with all its parts and functionality, excluding bank and shipping costs.
The amount will be reimbursed using the same payment method used by the Consumer for the initial transaction, unless the Consumer specifically requests otherwise and provided that the Consumer does not have to bear any costs as a consequence of the reimbursement