SHIPPING METHODS IN ITALY:
- Pick & Go: FREE pickup - Via Circonvallazione, 16 20814 Varedo (MB)
- Standard Shipping: 4/5 business days - Free for orders over 29.90€
Shipping with Cash on Delivery in Italy: 5.00€ + 9.90€ Shipping costs.
Payment on delivery, directly to the Courier in cash or cashier's check. We recommend that you prepare the exact amount of the amount due. Shipments of wooden items: Some wooden items will be shipped on pallets to avoid damage during shipping.
EUROPEAN UNION SHIPPING METHOD:
We ship to various European countries, including: Portugal, Spain, Luxembourg, Belgium, Holland, Germany, Austria, Denmark, Poland, Slovak Republic, Hungary, Croatia, Romania, Bulgaria, Greece, Lithuania, Estonia, Latvia, Sweden, Finland, Ireland, France, Czech Republic, Slovenia: 7/9 working days 50.00€, with the exception of wooden items which cannot be shipped. Payment on delivery is not allowed. SHIPPING TIMES:
The products available with immediate availability will be entrusted to the courier within 24/36 hours, will be delivered within 4/5 working days.
The products available for delivery in 20/25 working days will be ordered and entrusted to the courier for delivery, as soon as they are available.
For delivery times, Saturdays and holidays should not be considered. There may be delays or changes in delivery times due to force majeure, not dependent on our will (traffic, strikes, bad weather, etc.) but they depend on obstacles encountered by the courier and should not be considered binding for La Chiocciola S.r.l.
DELIVERY:
Customers can monitor their order through the link and the shipping code (T&T) that will be sent by e-mail by the courier itself or from La Chiocciola S.r.l. The courier
does not require prior notice by telephone. Delivery to the floor will be made on request and at an additional cost of €5.00. Send a request e-mail to info@lachiocciolababy.it. If the packaging is damaged or tampered with, always pick up and sign “RESERVE RIGHT”. In any case, a reserved signature is always welcome at the time of collection of the goods, which gives the possibility of compensation by the delivery courier. RIGHT OF WITHDRAWAL:
The Consumer Customer, as defined by art. 3 of the Consumer Code, has the right to withdraw from the Purchase Contract by means of a written communication to be sent by registered letter with return receipt, before the expiry of the Withdrawal Period as indicated below, addressed to:
La Chiocciola S.r.l
. Via Circonvallazione, 16 20814 Varedo (MB)
Alternatively, the Customer may send the Notice of Withdrawal, within the Withdrawal Period indicated below, by e-mail to ordini@lachiocciolababy.it.
The Notice of Withdrawal must contain the will to withdraw from the Purchase Contract and specify the Product (s) for which you intend to exercise the Right of Withdrawal.
The Customer has the rights set out in articles 52 et seq. of the Consumer Code, as amended by Legislative Decree no. 21 of 21/02/2014, so he has the right to withdraw from the Purchase Agreement (right of Withdrawal) for any reason, without obligation to specify it and without any penalty, within 14 (fourteen) days from the day on which the Consumer or a third party designated by the consumer and other than the Carrier, receives the product (s). The return of the product (s) must be made by the Customer strictly in the package
complete original (including packaging, any documentation and accessory equipment: manuals, cables, etc...). To limit damage to the original packaging, it is recommended, whenever possible, to insert it in a second box. In all cases, the affixing of labels or adhesive tapes directly to the original packaging of the product should be avoided.
All shipments of products that do not include original packaging, accessories and manuals or received with unsuitable or inadequate external packaging will be rejected to the Customer, at his expense.
If the product is tampered with or the labels identifying the Serial Number are removed or tampered with, La Chiocciola S.r.l. reserves the right not to accept the returned product.
The Return of the Product (s) must take place within 14 days from the date of sending the communication with which the Consumer expressed his decision to withdraw pursuant to art. 52 of the Consumer Code, to the address of the La Chiocciola S.r.l. store, Via Circonvallazione, 16 20814 Varedo (MB).
The deadline will be respected if the Consumer returns or returns the Product (s) subject to Withdrawal before the 14-day deadline.
The Consumer may return the Product (s) by going to the store located in Varedo (MB),
Via Circonvallazione, 16.
The transport costs related to the return of the Product (s) subject to Withdrawal are borne by the Consumer and the Return is under the full responsibility of the Consumer himself.
If the right of Withdrawal has been properly exercised in accordance with the provisions of articles 52 and following, Chiocciola S.r.l. will return to the Consumer, within 30/45 days from the date of receipt of the products by the Customer, the entire price paid by the Customer in case of returning the product complete with all its parts and functionality, excluding bank and shipping costs.
The amount will be reimbursed using the same payment method used by the Consumer for the initial transaction, unless the Consumer specifically requests otherwise and provided that the Consumer does not have to bear any costs as a consequence of the reimbursement
.
