Terms and conditions for publishing the assessment

We are always happy to receive your feedback on our products and to share your experience with other customers. All reviews, both positive and negative, are reviewed and approved by a team of specialists provided that they comply with the following terms

How to write a relevant and meaningful review:

1. Describe positive or negative aspects of the product based on your personal experience;
2. Offer useful tips and practical suggestions for daily use of the product;
3. Compare the product with similar items to make your rating more meaningful;

The mistakes to avoid:

1. Don't ask questions about the product or site. In these cases, we recommend that you contact our customer service or use our contact form for information;
2. Don't use vulgar language or post annoying and offensive comments;
3. Do not provide telephone numbers, addresses, e-mail addresses, or web page addresses;
4. Do not publish general comments on product availability, shipping or other services offered by La Chiocciola S.r.l.. For these issues, we recommend that you contact our customer service or use our contact form
;
5. Do not start controversy over the ratings issued by other users;
6. Don't post comments about using an entire category of products.

In addition, we will not publish reviews characterized by a mismatch between the text and the rating (number of stars) assigned to the product, and we reserve the right to refuse to publish a review based on other reasons. We also reserve the right to modify, shorten or delete content that we consider, at our sole discretion, to be incompatible with these terms of use. Chiocciola S.r.l. does not guarantee its users the possibility to modify or delete the contents transmitted by them afterwards. The user assumes full responsibility for the contents generated and published by him and releases La Chiocciola S.r.l.

If you follow our advice, your review will become a valuable tool to help other customers with their buying choices.

How are reviews used in our online shop?

To simplify the online shopping experience, we want our customers to be able to take advantage of as many reviews as possible. For this reason, we collect reviews written both from registered customers on our site and from unregistered users, thus offering everyone the opportunity to express their opinion on the products, regardless of whether they were purchased in our online store

The reviews are ordered chronologically, so the most recent ones always appear first. For technical reasons, no reworking is allowed after their publication. If you would like to cancel your review, we recommend that you contact our customer service or use our contact form.

We publish both positive and negative reviews. However, we reserve the right not to publish or remove certain reviews, at any time and without stating the reason. This is especially true in the case of clearly untrue or irrelevant content (e.g. false reviews or spam) and/or violation of third-party rights (e.g. intellectual property and/or personality rights

By submitting content on our site, you declare the following:

1. Your review is an original production and you represent its sole author and copyright holder;
2. Grant La Chiocciola S.r.l. a free, spatially and temporally unlimited license to use and publish your review through online and offline channels;
3. You accept that the data you provide will be stored for the purpose of publishing your review and any requests for additional information related to it.

Find more information on the processing of personal data in our Privacy Policy.

You also guarantee that you will not post any content that:

1. Contains false, approximate and misleading information;
2. Violate the copyrights, patents, trademarks, trade secrets, or privacy of third parties;
3. Violates laws, regulations or regulations (including, but not limited to, export control, consumer protection, unfair competition, equal opportunity and misleading advertising);
4. Is defamatory, disparaging, seditious, discriminatory in matters of religion and ethnic origin, threatening or harassing against individuals, partnerships or businesses;
5. Contains any computer virus or other potentially destructive or harmful programs or files.

In addition, you agree to defend, compensate and hold La Chiocciola S.r.l. (and its related companies) harmless from and against any claim, request, direct or indirect damage, whether known or unknown, as well as from legal assistance costs deriving from your non-compliance with the above conditions or from violations of the law or the rights of third parties.

Chiocciola S.r.l. may modify these terms of use at any time. We will promptly publish an updated version of the same on our website