Sophie The Giraffe

Pursuant to DL 24/02, all products on sale are covered by the manufacturer's conventional warranty and the 24-month warranty for lack of conformity.
In order to take advantage of this service, the Customer is invited to keep the invoice/copy of the receipt that he will receive upon delivery of the Product (s). By accepting the purchase contract,
the Customer acknowledges the Assistance modalities in force in the case of recourse to Warranty Assistance.
The 24-month warranty pursuant to Legislative Decree 24/02 applies to the product that has a lack of conformity, provided that the product itself is used correctly, in compliance with its
intended use and the provisions of the attached technical documentation. This guarantee is reserved for private consumers.
In the event of a lack of conformity, La Chiocciola S.r.l. restores the product's conformity by repair/replacement, until the contract is terminated.
Only after the authorization has been issued, the Customer must send the goods to the La Chiocciola S.r.l. store.
In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its Customer, La Chiocciola S.r.l. may proceed at its discretion to return the entire amount paid or to replace it with a product with equal or superior characteristics.
If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for any verification and restoration costs required by authorized assistance, as well as transport costs, if incurred by La Chiocciola S.r.l.
The replacement or possible repair of the product is subject to the manufacturer's own timing and the companies' service centers and cannot be attributed to La Chiocciola S.r.l..
In the event that the warranty provides for the return of the product, it must be returned by the Customer strictly in the complete original packaging (including packaging, any documentation and accessory equipment: manuals, cables, etc...).
To limit damage to the original packaging, we recommend, whenever possible, to insert it in a second box. In all cases, the affixing of labels or adhesive tapes directly to the original packaging of the product should be avoided.
All shipments of products that do not include original packaging, accessories and manuals or received with
unsuitable or inadequate external packaging will be rejected to the Customer, at his expense.
Therefore, the damage suffered by the products during transport due to the lack of adequate external protective safety packaging not authorized by the service center, will not be covered by the Warranty.
If the product is tampered with or the labels identifying the Serial Number are removed or tampered with, La Chiocciola S.r.l. reserves the right not to accept the validity of the Warranty.
In the event of changes to the Warranty Conditions, La Chiocciola S.r.l. will apply the conditions contained in the Warranty for products in force at the time of the

SHIPPING METHODS IN ITALY:

• Pick & Go: FREE pickup - Via Circonvallazione, 16 20814 Varedo (MB)
• Standard Shipping: 4/5 business days - Free for orders over 29.90€
• Shipping with Cash on Delivery in Italy: 5.00€ + 9.90€ Shipping costs. Payment on delivery, directly to the Courier in cash or cashier's check. We recommend that you prepare the exact amount of the amount due.

EUROPEAN UNION SHIPPING METHODS:

We ship to various European countries, including: Portugal, Spain, Luxembourg, Belgium, Holland, Germany, Austria, Denmark, Poland, Slovakia, Hungary, Croatia, Romania, Bulgaria, Greece, Lithuania, Estonia, Latvia, Sweden, Finland, Ireland, France, Czech Republic, Slovenia: 7/9 working days 50.00€, with the exception of wooden items which cannot be shipped.
Payment on delivery is not allowed.

SHIPPING TIMES:

The products available with immediate availability will be delivered within 4/5 working days.
The products available for delivery in 20/25 working days will be ordered and entrusted to the courier for delivery, as soon as they are available.
For delivery times, Saturdays and holidays should not be considered. There may be delays or changes in delivery times due to force majeure, not dependent on our will (traffic, strikes, bad weather, etc.) but they depend on obstacles encountered by the courier and should not be considered

Order fulfillment: If
the order concerns both available products and products that can be ordered, the goods will be shipped in a single solution upon arrival of the ordered products.

DELIVERY:

Customers can monitor their order through the link and the shipping code (T&T) that will be sent by e-mail by the courier itself or by La Chiocciola S.r.l. The courier
does not require prior notice by telephone.
Delivery to the floor will be made on request and at an additional cost of €5.00. Send a request e-mail to info@lachiocciolababy.it.
If the packaging is damaged or tampered with, always pick up and sign on “RESERVE RIGHT”. In any case, a reserved signature is always welcome at the time of collection of the goods, which gives the possibility of compensation by the

PAYMENT VIA PAYPAL:

In case of purchase through the PayPal payment method, at the conclusion of the order, the Customer is directed to the PayPal login page. The amount related to the order is debited from the PayPal account at the time the order is acquired

PAYMENT BY CREDIT CARD:

La Chiocciola S.r.l. makes transactions more secure using VBV (Verified by Visa) and Secure Code by MasterCard services. At no time during the purchase process is La Chiocciola S.r.l. able to know the buyer's credit card information, as these are entered directly on the website of the banking institution that manages the transaction (with very high security systems). No computer archive of La Chiocciola S.r.l. contains or stores such data. Under no circumstances can La Chiocciola S.r.l. be held responsible for any fraudulent and undue use of credit cards by third parties, upon payment of products purchased on www.lachiocciolababy.it

PAYMENT BY BANK TRANSFER IN ADVANCE:

Beneficiary: La Chiocciola s.r.l.
IBAN: IT34N0326822300052884831810
BIC SELBIT2BXXX Reason: Surname — Purchase Code — Date Payment must be made within 7 days from the date of the order.
After that date, the order will be canceled after an informational call.

CASH ON DELIVERY:

For payments by Cash on Delivery Italy it costs €5.00. The balance of the goods will be made upon delivery of the product in cash. At the conclusion of the order, the customer will receive an order confirmation with the total amount. If the ordered goods need to be ordered, the La Chiocciola S.r.l. staff, before shipping the product, will contact you by telephone or e-mail to facilitate the preparation